Last updated: 24 October 2026
Please read these Terms and Conditions carefully before booking with Transport d’Luxe Paris (“we”, “our” or “us”). They apply to all our services, including private transfers and hourly hire (“mise à disposition”), and to the use of www.transportdluxeparis.com (the “Website”). By making a booking, you accept these Terms and Conditions.
1. Booking and Payment
- All services are paid in advance, by bank transfer or by card through Stripe.
- A booking is confirmed only once payment has been received.
- We do not accept cash payments.
2. Cancellation
The following refund rates apply to transfers and to hourly hire, based on the time between your cancellation and the pick-up time in your booking:
- More than 72 hours before pick-up: 100% refund.
- Between 72 and 48 hours before pick-up: 90% refund.
- Between 48 and 24 hours before pick-up: 85% refund.
- Between 24 and 12 hours before pick-up: 50% refund.
- Less than 12 hours before pick-up, or no-show: no refund.
3. Changes to a Booking
- The pick-up time can be changed free of charge only if your request reaches us at least 3 hours before the scheduled pick-up time.
- For requests made less than 3 hours before pick-up, the time difference is charged at the vehicle’s hourly rate: E-Class €79/hour, V-Class €99/hour, S-Class €120/hour.
4. Included Waiting Time
Waiting time is counted from the pick-up time in your booking.
- Airports: 45 minutes free. Nothing is charged if the passenger is on board within 60 minutes. Beyond 60 minutes, every minute after the first 45 minutes is charged at the vehicle’s hourly rate.
- Train stations: 30 minutes free, then €1 per minute + VAT.
- Addresses in Paris: 15 minutes free, then €1 per minute + VAT.
- Additional waiting time may be granted on request, but cannot be guaranteed.
Please provide your flight or train number when booking: it allows real-time monitoring and a personalised meet-and-greet.
5. No-Show
If the passenger does not show up, 100% of the booking price is charged.
6. Hourly Hire (Mise à Disposition)
- Minimum booking of 3 hours, starting at the booked time.
- 30 km are included per hour. Additional kilometres are charged at: E-Class €2.90/km, V-Class €4.10/km, S-Class €4.75/km.
- Extensions are possible only with the approval of our dispatcher, in 30-minute increments.
7. Prices and VAT
- For payments made in 2026, prices include VAT.
- From 1 January 2027, VAT will be added to the displayed price.
- Confirmed bookings keep the price agreed at the time of booking.
8. Smoking and Vaping
Smoking and vaping are strictly prohibited in our vehicles. Any breach will result in a cleaning fee of €250 including VAT.
9. Damage
The client is responsible for any damage caused to the vehicle by the passengers.
10. Passenger Conduct and Safety
- Seat belts must be worn at all times.
- Alcohol may be consumed on board only with our prior written consent.
- For safety reasons, the chauffeur may refuse or stop a journey. In this case, no refund is given.
11. Pets
Pets are accepted on request and must travel in a transport carrier. Guide dogs are always welcome.
12. Children
Child seats are included. Please provide the age and weight of each child when booking, so that we can prepare the right seat.
13. Luggage
- Luggage is accepted within the capacity of the booked vehicle.
- Excess luggage requires a larger vehicle, at the client’s expense.
- Luggage may be carried inside the passenger compartment only with the chauffeur’s agreement.
14. Vehicles and Chauffeurs
The vehicle category is guaranteed, but not the exact model. The service may be performed by one of our partner chauffeurs.
15. Lost Property
Items left in our vehicles are kept and returned at the client’s expense. We are not liable for items that are not found.
16. Force Majeure
We are not liable for delays caused by flights, trains, strikes, blocked roads or any other events beyond our control.
17. Liability and Insurance
We hold professional liability insurance. In the event of a delay by the chauffeur, our liability is limited to the price of the journey, up to a maximum of €150.
18. Complaints
Any complaint must be sent within 8 days of the journey, by registered letter with acknowledgement of receipt.
19. Late Payment (Business Clients)
For business clients, late payment gives rise to penalties of at least three times the French legal interest rate, plus a fixed recovery fee of €40 (excluding VAT) per invoice.
20. Personal Data
The processing of your personal data is described in our separate Privacy Policy.
21. Disputes
In the event of a dispute, we will first seek an amicable solution. Failing that, the dispute will be brought before the competent French courts for the location of our registered office.
22. Changes to these Terms and Conditions
We may update these Terms and Conditions at any time. The version published on the Website on the date of your booking applies to that booking.
23. Contact
Transport d’Luxe Paris Phone: +33 6 29 61 67 24 Email: [email protected]