Frequently Asked Questions
Transport d’Luxe Paris
Everything you need to know about bookings and private transfers with Transport d’Luxe Paris.
Frequently Asked Questions
Transport d’Luxe Paris
Below you’ll find answers to the most common questions about reservations, transfers, and private chauffeur services, designed to help you plan your journey with confidence. If you can’t find the information you’re looking for, our team is always available to assist you. Feel free to contact us.
How do I book a chauffeur?
Book via our website or contact us directly. We confirm quickly with full pickup details.
Where will my chauffeur meet me at the airport?
We meet you at the official Arrivals meeting point with a name sign, depending on terminal/airport rules.
Should I provide my flight number?
Yes. It lets us adjust pickup time if your flight is early or delayed.
Do you track my flight for delays?
Yes, we monitor arrival time to adapt pickup.
When do I receive the chauffeur’s contact details?
You’ll receive them before the ride (based on scheduling). For urgent matters, we’re always reachable.
How can I contact my chauffeur on the day?
You’ll have direct details or a support channel. Our team also stays available.
Do you offer Meet & Greet?
Yes! Personalized welcome at arrival and luggage assistance (conditions may apply).
Is the price per person or per vehicle?
Our rates are per vehicle, for maximum comfort.
What affects the price?
Distance, duration, vehicle type, time of day, and VIP options (airport pickup, waiting, etc.)
Is the price fixed once confirmed?
Yes. Your confirmed price remains stable unless you request changes.
Are tolls and parking included?
Depending on route/package, they may be included or charged at cost. Always clarified before confirmation.
Do I need to tip?
Not required. Tips are appreciated but entirely optional.
Can I add extra stops?
Yes. Share stops in advance so we can plan timing and price accurately.
Do you offer hourly chauffeur service?
Yes. Perfect for business meetings, shopping, events, and city plans.
What if my hourly service runs longer than planned?
We extend if possible, with prorated billing.
What’s the luggage capacity?
It depends on the vehicle. Tell us how many suitcases and we’ll recommend the right option.
What if I have too much luggage?
We upgrade the vehicle or provide an additional one—smooth and stress-free.
Do you provide child seats?
Yes upon request, subject to availability. Please share child age/weight.
Can you transport pets?
Yes upon request (pet-friendly), with basic comfort/cleanliness rules. Tell us in advance.
Is smoking allowed?
No, to keep a premium experience for everyone.
Can I eat or drink in the vehicle?
Yes, as long as it remains clean and respectful. Closed drinks are recommended.
Is Wi-Fi available?
Depending on vehicle and coverage area. Tell us your needs and we’ll advise the best option.
Which languages do chauffeurs speak?
French/English depending on availability. If you need a specific language, mention it when booking.
Are vehicles a specific color?
Typically black. Always premium, discreet, and spotless.
Do you offer corporate services?
Yes: transfers, hourly services, events, delegations, and business invoicing.
Do you handle events and group transportation?
Yes! Multi-vehicle coordination and timing management included.
Can you cross borders?
Yes upon request. Share your exact route so we can confirm logistics.
What is your cancellation policy?
It depends on how close to pickup time you cancel. Exact terms are shared at booking.
Can I change my booking?
Yes, subject to availability. The earlier you tell us, the easier it is.
How do I leave feedback or file a complaint?
Contact us directly. Fast, serious, and solution-oriented.